Privacy Policy & Terms of Service

Prepared for:   [Lux Living Collective]  ·  ABN [XX XXX XXX XXX]

Website:          [(https://luxlivingcollective.au/)]

Jurisdiction:   New South Wales, Australia

Version:          1.0 · Draft

Prepared:        March 2026

Document Index

This file contains two documents:

• Part A — Privacy Policy (pages 2–6)
• Part B — Terms of Service (pages 7–14)
• Appendix — Cookie & Tracking Disclosure

PART A
Privacy Policy
Last updated: [DATE]  ·  Version 1.0

This Privacy Policy explains how [Lux Living Collective] ABN [XX XXX XXX XXX] (“we”, “us”, “our”) collects, uses, stores, and discloses your personal information when you visit [luxlivingcollective.au] (the “Site”) or engage with our property advisory services.

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

1. Information We Collect

1.1 Information you provide directly

When you complete a quiz on our Site, we collect the following personal information:

• First name and email address (required to receive your results)
• Mobile number (optional, provided at your discretion)
• Your responses to quiz questions, including investment goals, budget range, property preferences, suburb preferences, and purchase timeline
• Any free-text responses you provide

When you book a consultation, we collect:

• Name, email address, and phone number
• Your preferred appointment time and any notes you provide at booking

1.2 Information collected automatically

When you visit our Site, we may automatically collect:

• IP address and approximate location (city/region level)
• Browser type, device type, and operating system
• Pages visited, time on site, and referring URL
• Cookie identifiers and session data (see Cookie & Tracking Disclosure, Appendix A)

1.3 Information from third parties

We may receive information about you from:

• Advertising platforms (Meta, Google) — if you click an ad that leads to our Site, we may receive aggregated audience data. We do not receive your name or contact details from these platforms.
• Calendly — if you book a consultation via our Calendly integration, Calendly collects and processes your booking details under their own privacy policy.
• Email marketing platforms — we use [Mailchimp / Brevo/ SmartledAi] to send emails. Engagement data (opens, clicks) is collected by that platform.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

2.1 Delivering your quiz results

• To generate and display your personalised property shortlist
• To send your results to the email address you provide
• To match your responses against our development database to identify relevant properties

2.2 Following up with you

• To contact you by email or phone (if provided) to discuss your results and next steps
• To book and manage consultation appointments
• To respond to enquiries you send us

2.3 Email marketing

With your consent, we may send you:

• Property market updates and insights relevant to your quiz segment (investor, downsizer, or first home buyer)
• Information about new developments that match your stated criteria
• Educational content about the Sydney new apartment market

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly. Opting out of marketing does not affect our ability to send you transactional communications related to a service you have requested.

2.4 Improving our services

• To analyse quiz completion rates and refine our matching logic
• To understand how visitors use our Site and improve its performance
• To measure the effectiveness of our advertising campaigns (using aggregated, anonymised data only)

3. How We Store Your Information

3.1 Storage infrastructure

Personal information submitted through our quiz and lead capture forms is stored in Strapi, a headless content management system. Our Strapi instance is hosted on [hosting provider — e.g., Railway, Render, AWS, DigitalOcean].

We implement the following security measures for data stored in Strapi:

• Access is restricted to authorised personnel only
• Authentication is protected by strong passwords and, where available, two-factor authentication
• API endpoints that expose personal data are protected by authentication tokens
• We do not store financial information, credit card details, or government identifiers

3.2 Email marketing platform

Email addresses and subscriber preferences are stored and processed by [Mailchimp / ActiveCampaign / your email platform], which is hosted and operated by [platform provider and jurisdiction]. Their privacy policy is available at [URL].

3.3 Booking platform

Consultation booking data is stored and processed by Calendly, Inc. (United States). By using our booking link, you agree to Calendly’s Privacy Policy, available at calendly.com/privacy.

3.4 Retention

We retain your personal information for as long as reasonably necessary to provide our services and for a period of [24 months / specify] after your last interaction with us, unless a longer retention period is required by law.

You may request deletion of your personal information at any time (see Section 7).

4. Disclosure of Your Information

We do not sell your personal information to third parties. We do not share your name, email, or contact details with property developers.

We may disclose your personal information to:

• Our team members and authorised consultants, for the purpose of delivering your shortlist and consultation services
• Third-party service providers who assist us in operating our Site and services (including our hosting provider, email marketing platform, and booking platform), under data processing agreements that require them to protect your information
• Professional advisors such as lawyers and accountants, where reasonably necessary
• Law enforcement or government agencies, where required or authorised by law

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies. For full details of what we collect, why, and how to manage your preferences, see the Cookie & Tracking Disclosure in Appendix A of this document.

By continuing to use our Site after being presented with our cookie consent notice, you consent to our use of cookies as described in Appendix A.

6. Third-Party Links

Our Site may contain links to third-party websites, including property developer websites, government resources, and booking platforms. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

7. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to our legal obligations)
• Opt out of direct marketing communications at any time
• Make a complaint about our handling of your personal information

To exercise any of these rights, contact us at:

• Email: [privacy@yourwebsite.com.au]
• Post: [Company Name], [Street Address], [Suburb NSW XXXX]

We will respond to requests within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

For material changes, we will take reasonable steps to notify existing subscribers by email.

9. Contact Us

[Lux Living Collective]

[ABN]

[Street Address, Suburb NSW XXXX]

[privacy@yourwebsite.com.au]

[Phone number]

PART B

Terms of Service

Last updated: [DATE]  ·  Version 1.0

These Terms of Service (“Terms”) govern your access to and use of the website located at [yourwebsite.com.au] (the “Site”) and the property advisory services offered by [Company Name] ABN [XX XXX XXX XXX] (“we”, “us”, “our”).

By accessing our Site or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our Site or services.

1. Our Services

1.1 What we provide

We operate a property matching and advisory service that helps prospective buyers — including investors, downsizers, and first home buyers — identify new apartment developments in Sydney that may suit their needs.

Our services include:

• An online quiz that collects your preferences and generates a personalised shortlist of matched developments
• Delivery of quiz results by email and/or displayed on our Site
• Free consultation calls with a member of our advisory team to discuss your shortlist
• General information about the Sydney new apartment market

1.2 Nature of our services — not financial or legal advice

Our services are informational and referral-based in nature. Nothing on our Site, in your quiz results, or discussed during a consultation constitutes:

• Financial product advice within the meaning of the Corporations Act 2001 (Cth)
• Legal advice
• Formal buyer’s agent services unless separately agreed in writing
• A guarantee of investment returns, rental yield, or capital growth

You should seek independent financial, legal, and property advice before making any property purchase decision. We strongly recommend engaging a licensed conveyancer or solicitor, and a qualified financial adviser, before exchanging contracts on any property.

1.3 No developer relationship

We are not agents of, or affiliated with, any property developer whose developments may appear in your quiz results or be discussed in a consultation. We do not receive commissions, referral fees, or any other remuneration from developers in exchange for including their developments in our matching results.

2. Use of Our Site

2.1 Eligibility

Our Site and services are intended for adults aged 18 years or over who are residents of Australia. By using our Site, you represent that you meet these requirements.

2.2 Permitted use

You may use our Site for personal, non-commercial purposes in accordance with these Terms. You agree not to:

• Use our Site in any way that is unlawful, fraudulent, or harmful
• Submit false or misleading information in quiz responses or lead capture forms
• Attempt to gain unauthorised access to any part of our Site or its underlying systems
• Use automated means (bots, scrapers) to access or extract content from our Site
• Reproduce, distribute, or commercially exploit any content on our Site without our written consent

2.3 Account and quiz submissions

We do not currently operate a user account system. Quiz submissions are associated with the email address you provide. You are responsible for ensuring the contact details you provide are accurate.

3. Quiz Results and Shortlist

3.1 How matches are generated

Your quiz results and shortlist are generated based on the information you provide in the quiz. Results reflect our assessment of which developments in our database may align with your stated preferences at the time the quiz is completed.

Shortlists are a starting point for conversation, not a definitive recommendation. Developments included in your shortlist have not been independently assessed against your personal financial position, borrowing capacity, or specific legal circumstances.

3.2 Accuracy and currency

We take reasonable steps to ensure the information in our development database is accurate and current. However:

• Development availability, pricing, and specifications change frequently
• Information provided in quiz results reflects our database at the time of generation
• We do not guarantee that any development shown in your results will be available, at the price indicated, or will proceed to completion
• You should independently verify all material information about any development before making a purchase decision

3.3 No obligation on either party

Receiving a shortlist does not create any obligation on you to proceed with a consultation or a purchase. Providing you with a shortlist does not create any obligation on us to continue to provide services, or to update your results if our database changes after your quiz is completed.

4. Consultations

4.1 Free initial consultations

We offer free initial consultations of up to 15 to 20 minutes in duration. These consultations are conducted by phone or video call and are intended to discuss your shortlisted results and answer general questions about the developments or the purchasing process.

4.2 Conduct of consultations

Our consultants will:

• Review your quiz results before the call where possible
• Provide honest, impartial guidance about the developments in your shortlist
• Not pressure you to make any purchasing decision
• Disclose any relevant information about our relationships with developers if asked

Consultations are not recorded without your prior consent.

4.3 Cancellations and rescheduling

You may cancel or reschedule a booked consultation at any time via the booking platform link provided in your confirmation email. We ask that you provide at least 24 hours’ notice where possible, as a courtesy to our team.

4.4 Limitations

During a consultation, our advisors will not:

• Provide formal financial advice or model your personal financial position
• Provide legal advice about contracts or title
• Commit to any specific price, yield, or outcome on behalf of a developer
• Act as your buyer’s agent unless a separate written agreement is in place

5. Intellectual Property

All content on our Site, including but not limited to text, graphics, quiz logic, matching algorithms, development descriptions, and the shortlist format, is owned by or licensed to [Company Name] and is protected by Australian copyright law.

You may not reproduce, modify, distribute, or create derivative works from any content on our Site without our prior written consent.

6. Disclaimer of Warranties

To the maximum extent permitted by Australian law:

• Our Site and services are provided “as is” and “as available” without any warranty of any kind
• We do not warrant that our Site will be uninterrupted, error-free, or free of viruses or other harmful components
• We do not warrant the accuracy, completeness, or suitability of any information on our Site for your particular purposes

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or right that you may have under the Australian Consumer Law that cannot be excluded by agreement.

7. Limitation of Liability

To the maximum extent permitted by law, [Company Name] and its officers, employees, and contractors will not be liable to you for any loss or damage (including loss of profit, loss of data, or indirect or consequential loss) arising from:

• Your use of, or inability to use, our Site or services
• Any decision you make in reliance on information provided through our Site, quiz results, or consultation
• Any inaccuracy or change in information relating to a development included in your shortlist
• Unauthorised access to or alteration of your data

Where our liability cannot be excluded, it is limited to the re-supply of the relevant services.

8. Indemnity

You agree to indemnify and hold harmless [Company Name] and its officers, employees, and contractors from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your breach of these Terms
• Your misuse of our Site or services
• Any false or misleading information you provide through our Site

9. Third-Party Platforms and Links

Our Site integrates with or links to third-party platforms including Calendly (booking), [email marketing platform], and property developer websites. These platforms are governed by their own terms of service and privacy policies.

We are not responsible for the content, availability, or practices of any third-party platform. Any transaction or interaction you enter into with a third party is solely between you and that party.

10. Termination

We reserve the right to suspend or terminate your access to our Site or services at any time and for any reason, including if we reasonably believe you have breached these Terms.

Provisions of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and indemnity) will continue to apply after termination.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.

12. Changes to These Terms

We may update these Terms from time to time. We will indicate the date of the most recent update at the top of this page. Continued use of our Site after any changes constitutes your acceptance of the revised Terms.

For material changes, we will take reasonable steps to notify registered users by email.

13. Contact

For questions about these Terms, please contact:

[Company Name]

[ABN]

[Street Address, Suburb NSW XXXX]

[legal@yourwebsite.com.au]

APPENDIX A

Cookie & Tracking Disclosure

Last updated: [DATE]  ·  Part of Privacy Policy v1.0

This disclosure explains what cookies and tracking technologies we use on [yourwebsite.com.au], what they do, and how you can manage your preferences.

A1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website operator. Cookies do not give us access to your computer or personal files.

A2. What We Use

A3. Cookie Consent

When you first visit our Site, you will be presented with a cookie consent banner. You may:

• Accept all cookies — enables analytics, advertising, and functional cookies
• Reject non-essential cookies — only strictly necessary session cookies will be set
• Manage preferences — choose which categories of cookies to enable

Your preference is stored in a cookie for [12 months / specify]. You can change your preferences at any time by clicking the “Manage cookies” link in our Site footer.

A4. Do Not Track

Some browsers allow you to set a “Do Not Track” signal. Our Site does not currently respond to Do Not Track signals. Managing your cookie preferences via our consent banner is the most effective way to control tracking on our Site.

A5. Managing Cookies in Your Browser

You can control and delete cookies through your browser settings. Note that disabling cookies may affect the functionality of our Site and other websites. For guidance on managing cookies in your browser, visit:

• Google Chrome: support.google.com/chrome/answer/95647
• Safari: support.apple.com/en-au/guide/safari/sfri11471
• Firefox: support.mozilla.org/en-US/kb/enable-and-disable-cookies
• Microsoft Edge: support.microsoft.com/en-us/windows/manage-cookies

A6. Third-Party Advertising

We use Meta Pixel and Google Ads tags to measure the effectiveness of our advertising campaigns and to show relevant ads to people who have visited our Site (retargeting). This means that after visiting our Site, you may see our ads on Facebook, Instagram, or Google.

To opt out of interest-based advertising:

• Facebook/Instagram: facebook.com/ads/preferences
• Google: adssettings.google.com
• Industry opt-out: youronlinechoices.com.au (Australian Digital Advertising Alliance)